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Advanced troubleshooting & debugging for Tours and Experiences not showing
Advanced troubleshooting & debugging for Tours and Experiences not showing

Use console commands to investigate why users are not seeing Experiences or if they are seeing an Experience when they shouldn't be

Aaron Cody avatar
Written by Aaron Cody
Updated over a week ago

When you have multiple Experiences running on a page, with different triggering and targeting conditions, it can be hard to know what should show. 

If you come across something unexpected, you can use this guide to help you see the underlying logic that Chameleon is using to show Experiences. 

Lots of info about what Chameleon is doing behind the scenes in your app is available with a few browser console commands. 

These are temporary commands run just within your browser, and will not impact your application permanently or for any other users. To clear these commands you can simply refresh the page. 

The browser console (sometimes just called "console") is a command-line interface (meaning you type in commands, and get back data) for the code that runs on your site. 

For instance, if you type in alert("hello world!") and hit enter / return, your browser will pop up a notification that says "hello world!".

To open the console in most browsers, right-click the website and go to "inspect", and then click on the "console" tab. The shortcut for Chrome on Mac is cmd+opt+J.

Once you have the console open, you can run some of these commands to learn more about why Chameleon is not appearing installed or displaying Experiences.

  1. Snippet is installed: First, either disable or remove the Chrome Extension. Then type chmln and hit return. If the response is NOT undefined then the snippet is present on the page. Instead, an example response could be ƒ (t){"progeny-definition"...}  or something similar. 

  2. Snippet identifying users: Type and hit return. If the response is NOT undefined, then users are being identified to Chameleon.

  3. Snippet is identifying users correctly: Type and hit return. This should return a list of attributes unique to the account you are logged into your app with. When you log in with a different user account, it should return different attributes unique to that account.

If any of the above doesn't return the expected results, review our articles on installing Chameleon, either via, Google Tag Manager, or directly via Javascript. If you need further help, then contact us; we're happy to help.

Use the following scripts to learn whether Experiences are showing, and why an Experience is or isn't showing. You can investigate events, segmentation, and URL matching to find out why Chameleon isn't displaying a particular Experience. 

❗️Note: these scripts will only return results when used in user testing mode.


This will return the name of the Experience that is displaying or waiting to display (either because an element isn't present, or hasn't been clicked). 

If the above script returns an error, then no Experience has started.{console.log(t.get('state'), ':', t.get(''));})

This will return a list of Tour names and their corresponding state. 

State can be "displayed" / "started" (the Tour has started), "completed" (the user has finished the Tour), or "exited" (the user left the Tour earlier by clicking the close "x" button).'name') 

This will provide a list of the Tours and Microsurveys that will be shown to a user.{console.log('"'+c.get('name')+'"',chmln.lib.segmentedBy(c.segment()))}); 

This provides a list of live Experiences, and whether or not the current user matches that Experience's target audience (true or false).{var f=c.steps().first(); console.log('"'+c.get('name')+'"',!!f?f.isLive():'false')}); 

This provides a list of every Experience and whether its first step could show based on the current URL.

var; cd.schedules.each(function(s){var d=cd.schedules, u=s.get('uid'), t=s.get('occurrence_count'), n; (n=d.get(u)) ? (n=n.get('name')) : (n=u); console.log('"'+n+'"', 'happened',t,'time(s)');});

The above script will return a list of what events the user has triggered and how many times they've triggered it.

User properties are helpful in targeting Experiences to the right users, and to help personalize content. Learn how to send this data here.

You can evaluate the user properties / attributes associated with the current user by utilizing the following console command:

To check all the user properties being sent by your account, use:{kind: 'profile', source: 'chmln'}).map(function(p) { return p.get('prop') })

If you have any questions or issues please review how to best get help

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