AI Controls lets you decide which AI features are allowed to spend your credits, one capability at a time, rather than all or nothing. Each capability shows its cost before you enable it, so you can decide whether it's worth it first.
Availability & usage
đ§âđź Admins can update settings
âď¸ Manage from Account â Credits
Where do I find AI Controls?
It's an accordion at the top of the Credits page, directly above your usage. It's collapsed by default; open it to see the toggles.
What can I turn on and off?
The toggles are grouped into three sections.
Group | What you're deciding | Can I change it? |
Always on, no credit cost | Nothing. Copilot and Ranger don't consume credits and are always on. | No, and there's nothing to decide |
Prism | Whether your Experiences adapt per user. Adaptive Microsurvey follow-ups today; personalized copy and Launchers are coming soon | Yes |
Compass | Whether Chameleon reads sessions and builds user summaries. Sessions Summaries and Profile Summaries each have their own toggle; with both off, Compass stops writing anything new | Yes |
Sessions Summaries start on for new accounts. If your account was set up before AI credits launched, they start off, and an Admin can switch them on. This is the largest consumer of credits, as Compass writes one for every user on every visit.
đĄ Switch on Sessions Summaries when you want Compass to tell you what each user did in their last visit and where they ran into trouble, without you tracking a single Event. It's also what fills your Friction page, since friction is found as each session is summarised.
đ The Sessions tab only shows Sessions for which Compass has written a summary. Switch Sessions Summaries on, and keep a credit balance, to see Sessions there.
Profile Summaries, the roll-up view of a user over time, start switched on. When you switch Sessions Summaries on, you'll be asked to confirm additional data collection for Sessions analysis. Click Confirm and agree to continue.
What happens when I switch something off?
Turning a capability off stops new AI activity. It never removes anything you already have.
Profile or Sessions Summaries off: no new summaries are written. Every existing summary stays visible and usable.
Sessions Summaries off, specifically: Chameleon also stops finding new friction. Your existing friction reports stay; new ones appear once you switch it back on.
Prism survey follow-ups off: your Microsurveys stay published and keep collecting responses. Respondents get your default thank-you step instead of an Adaptive follow-up.
đ Switching a capability back on resumes it for anything new. Nothing needs rebuilding, and everything Chameleon already created stays. Sessions from the time it was off aren't summarised later.
How do I see what's being spent?
Below "AI Controls" on the same tab, your usage breakdown shows credits used by day and by product, and, for Prism, which Experiences consumed them.
Will Chameleon tell me when I'm running low?
Account Admins will receive email notifications:
Running low: when your balance falls below 2,500 credits, at most once a month
Out of credits: when your balance reaches zero, at most once a day
These are triggered by usage, so a quiet account won't be emailed. If you've set up auto top-up, you'll get an email when a top-up succeeds or fails.
Key takeaways
AI Controls sits at the top of Account â Credits, collapsed by default
Only admins can change it; everyone else sees it read-only
Copilot and Ranger are always on and never cost credits
Sessions Summaries start on for new accounts, and off for accounts set up before AI credits launched
Switching anything off stops new activity only; nothing you already have is removed