AI Controls lets you decide which AI features are allowed to spend your credits, one capability at a time, rather than all or nothing. Each capability shows its cost before you enable it, so you can decide whether it's worth it first.
ℹ The monthly credit budgets and the Compass audience are rolling out over the next few weeks, along with Sessions staying visible after Session Summaries is switched off.
Availability & usage
🧑💼 Admins can update settings
Where do I find AI Controls?
It sits at the top of the AI & Credits page, directly above your usage.
What can I turn on and off?
The toggles are grouped into three sections.
Group | What you're deciding | Can I change it? |
Always on, no credit cost | Nothing. Copilot and Ranger don't consume credits and are always on. | No, and there's nothing to decide |
Prism | Whether your Experiences adapt per user. Adaptive Microsurvey follow-ups today; personalized copy and Launchers are coming soon | Yes |
Compass | Whether Chameleon reads sessions and builds user summaries. Session Summaries and Profile Summaries each have their own toggle and monthly credit budget, and share one audience; with both off, Compass stops writing anything new | Yes |
Session Summaries start on for new accounts. If your account was set up before AI credits launched, they start off, and an Admin can switch them on. This is the largest consumer of credits, as Compass writes one for every user on every visit.
💡 Switch on Session Summaries when you want Compass to tell you what each user did in their last visit and where they ran into trouble, without you tracking a single Event. It's also what fills your Friction Candidates report, since friction is found as each session is summarized.
👉 The Sessions tab shows every session Compass has summarized, even after Session Summaries is switched off. Past summaries stay visible for as long as you have access to Compass. Switch Session Summaries on to resume summarizing new sessions.
Profile Summaries, the roll-up view of a user over time, start switched on. When you switch Session Summaries on, you'll be asked to confirm additional data collection for Session analysis. Click Confirm and agree to continue.
What audience does Compass summarize?
Narrow the audience when you only need summaries for some of your users, so your credits go where they're useful. By default, Compass summarizes everyone except the Segments set as exclusions for your account.
To change it, click the "Compass runs for" box above the Session Summaries and Profile Summaries rows, then choose Segments to include and any to exclude. A live count shows how many users that covers. One audience applies to both kinds of summary, and it's checked when each summary is about to be written, not when the visit happened. It decides who is summarized, not whose activity is recorded.
How do monthly credit budgets work?
A monthly budget caps what Session Summaries or Profile Summaries can spend, so one busy month can't drain your balance. Click "Set a budget" (or "Edit budget") under either row and enter a whole number of credits, or leave it empty for no limit.
Session Summaries comes with a budget of 5,000 credits, added whenever it's switched on without one. Profile Summaries has no budget until you set one.
ℹ️ Compass spreads each budget across the month. When there's more activity than the budget covers, it summarizes a share of the audience each day, so the budget lasts until the month ends.
Changes apply from the next batch of summaries. Budgets reset at the start of each calendar month (UTC). When a budget runs out, its row shows "Budget used up on" the date it ran out, and when it resumes.
What happens when I switch something off?
Turning a capability off stops new AI activity. It never removes anything you already have.
Profile or Session Summaries off: no new summaries are written, and the ones already written are kept. Switching Session Summaries off also stops Compass from recording new activity in your product within a few hours.
Session Summaries off, specifically: Chameleon also stops finding new friction. Your existing friction reports stay; new ones appear once you switch it back on.
Prism survey follow-ups off: your Microsurveys stay published and keep collecting responses. Respondents get your default thank-you step instead of an Adaptive follow-up.
👉 Switching a capability back on resumes it for anything new. Nothing needs rebuilding, and everything Chameleon already created stays. Sessions from the time it was off aren't summarised later.
How do I see what's being spent?
Below "AI Controls" on the same tab, your usage breakdown shows credits used by day and by product, and, for Prism, which Experiences consumed them.
Will Chameleon tell me when I'm running low?
Account Admins will receive email notifications:
Running low: when your balance falls below 2,500 credits, at most once a month
Out of credits: when your balance reaches zero, at most once a day
Budget used up early: when Session Summaries or Profile Summaries uses its whole monthly budget with more than 5 days of the month left, at most once per month for each. If a budget runs out later than that there's no email, but its row on the AI & Credits page still shows when it ran out.
These are triggered by usage, so a quiet account won't be emailed. If you've set up auto top-up, you'll get an email when a top-up succeeds or fails.
Key takeaways
Only admins can change it; everyone else sees it read-only
Copilot and Ranger are always on and never cost credits
Session Summaries start on for new accounts, and off for accounts set up before AI credits launched
Admins can choose which users Compass summarizes, and cap Session Summaries and Profile Summaries with a monthly credit budget
Switching anything off stops new activity only; nothing you already have is removed