Some of Chameleon's AI features run on credits. Nearly every AI action costs one credit; a Profile Summary, a Session Summary, and a single Adaptive follow-up question all cost the same. Your balance, your usage, and the controls for what you can spend credits all live on your Account page.
Availability & usage
🧑💼 Anyone can view your balance and usage; only Admins can change what spends credits
⚙️ Manage from Account → AI & Credits
What uses my credits?
Two of Chameleon's four AI Agents consume credits.
What happens | Credits used |
Compass writes a Session Summary — one per user, per visit | 1 |
Compass writes a Profile Summary — refreshed for each user on a schedule | 1 |
Prism generates an Adaptive follow-up question in a Microsurvey | 1 |
Prism picks which End Action a respondent sees, in a Microsurvey with more than one End Action | 1 |
A user sees personalized copy in an Experience for the first time (once per user, per Experience) | 1 |
A visitor clicks a ranked item in an Adaptive Launcher — charged once per visitor, per item | 1 |
ℹ A Session Summary uses 1 credit. An Adaptive Microsurvey with End Actions can use 1 more credit per respondent when Prism chooses which ending to show them. Costs are fixed per action and never vary with the AI model or the length of the output.
ℹ A ranked Launcher item costs 1 credit only the first time a user clicks it. Personalized copy costs 1 credit the first time a user sees it in an Experience. Writing the copy costs nothing, so a user who only ever sees your original copy isn't charged.
What doesn't use credits?
Copilot: every conversation, including through MCP. Never consumes credits, however much you use it.
Ranger: the automated or manual jobs never consume credits.
Friction: reading friction reports is always free. New friction is found while Compass writes Session Summaries, so it's covered by those credits and never charged separately.
Skips and failures: Compass never charges a credit for a session under 20 seconds, a visit from your own team's dashboard login, a profile with no new activity since its last summary, or a summary that fails to generate — these are skipped or retried rather than charged.
👉 Because Copilot and Ranger are never metered, there's no reason to hold back on using them to protect your balance.
What can I do with my credits?
Because each action has a fixed cost, your balance reads almost directly as a number of AI actions.
Your balance | What that buys |
100 credits | 100 credits to spend in any mix |
10,000 credits | 10,000 credits to spend in any mix |
25,000 credits | 25,000 credits to spend in any mix |
How fast will I get through them? It depends on how many users you have. Compass refreshes each user's Profile Summary on a schedule: every few days for new users, and every 30 days for established ones. Each refresh costs 1 credit, so the cost increases with your total number of users, not just new ones.
A few thousand monthly users and a 10,000-credit balance go a long way. Tens of thousands, and it goes quickly. Your Credits page shows daily spend, so you'll see your own rate within a day or two of switching Compass on.
Session Summaries are usually the bigger share of your spend: one is written for most visits, while a Profile Summary is only refreshed every few days for new users and once a month after that. Each costs 1 credit.
👉 Check the estimated monthly cost shown next to the toggle in "AI Controls" before turning it on.
Where do I see my balance and usage?
Go to Account → Credits. You'll find:
Your current credit balance
Your usage this month and last month
A 30-day chart, split by Compass and Prism
A breakdown by Experience for Prism, and by summary type for Compass
Where did my starting credits come from?
Every new Chameleon account starts with 10,000 free AI credits. If you were on a paid Chameleon subscription before we launched AI Credits, you received a one-off balance of free credits instead.
These credits don't expire. There's no clock on them.
It was a one-time grant, not a monthly allowance. Your balance won't refresh at the start of next month.
What happens if I run out of credits?
Nothing you already have is lost, and nothing needs re-enabling.
Compass stops writing new summaries. Every summary that has already been written stays and keeps working.
Prism Microsurveys stay published and keep running; respondents simply get your default Thank-you step instead of an Adaptive Follow-up.
Personalized copy falls back to the copy you wrote, for every user.
Adaptive Launchers keep running and keep the items you added; they stop ranking them for each visitor and show your authored order instead.
If you ask Copilot to build a new Adaptive Microsurvey while your balance is at zero, it still creates the survey, but tells you in its response that follow-ups won't generate until credits are added.
Both resume automatically as soon as your balance is positive again. Visits that happened while you were at zero aren't summarised later.
Your balance can dip slightly below zero: work already running when you hit zero is allowed to finish rather than being cut off mid-way, so a small negative balance just means it comes out of the next credits you add.
How do I buy more credits?
Select Add More on the Credits tab
Choose a package
Continue to checkout (the payment is handled on Stripe's own secure page)
Your credits are added to your balance as soon as the payment succeeds
ℹ When you buy a package, you can tick Set up auto top-up to buy it again automatically when your balance drops below 20% of that package's credits.
Key takeaways
Only Compass and Prism use credits. Copilot and Ranger never do
Your starting credits don't expire, but they were a one-time grant rather than a monthly allowance
Running out never removes anything you already have, and everything new resumes once your balance is above zero