Use the Chili Piper integration to connect your customers to the right person on your team by booking a meeting in your product, when they need to.
Empower your users to ask questions and allow them to launch a scheduling modal to get their answers from your team.
Availability & Usage
🔐 Available for Growth & Enterprise
📍 Ready to power Tours, Tooltips, Embeddables, Microsurveys, Launchers
⚙️ Enable from the Dashboard
How does this integration work?
Integrating Chili Piper with Chameleon means you can give your users the option to book meetings right in your app. This will positively impact how meetings are being booked and provide users with a better self-service experience:
They can launch the meeting scheduler inside your product/app; instead of opening a new tab or visiting another page.
You can prompt users to book a meeting in the right place, at the right time; you can do this at the end of a Tour, or when a user has (or has not) taken specific actions in the product.
Connect with your existing user data to show the right meeting options based on who the user is, or connect their activity inside the product to their meeting status.
ℹ If you're using Chili Piper's newer interface to create scheduling links, you're likely using Fire UI. The main difference is that your links will have different URL patterns ( /ownership/ or /concierge-router/link/ ). Chameleon supports both Legacy UI and Fire UI scheduling links.
Setting up the integration
To use Chili Piper with Chameleon, visit the Integrations page in the Dashboard and click "Enable."
Once the integration is enabled you will be able to access it as a button "Action" in the Builder while creating your Experience.
⚙️ You'll need to have Chili Piper installed in your app for this to work.
Below, add your Chili Piper account domain to enable concierge routing that allows users to connect with specific members of your team. With Concierge, you can set different assignment queues and Chili Piper will pick up who on your team should get a meeting booked,
💡 Learn more about creating queues for Concierge from Chili Piper.
Launch Chili Piper modals using Chameleon
Leverage your Experiences to connect your users to the people most equipped to help them out. Open a scheduling modal and allow users to book meetings from your product when it makes sense for them.
You can launch Chili Piper modals from Chameleon buttons or media components, using Additional Actions in your Tours, Tooltips, Embeddables, Microsurveys, or Launchers.
Launch a Chili Piper modal from Experiences
After you've set up the integration, simply build your Experience as usual. Select your CTA or media component, and under "Additional Actions," select Chili Piper. You can choose between using a concierge or a static URL.
If you have the concierge routing configured, add your Router name. You'll find the Router name in your Chili Piper Dashboard; Select the Concierge option, paste it in the Router name, and you're good to go.
ℹ This option enables a dynamic meeting calendar that fills in the details of the user booking time with you, based on your configuration in Chili Piper. Chameleon requires the user's email at a minimum, but if we receive the first or last name we'll also add that for better personalization. If the users' email is missing, they will be routed to a screen where we will ask for their email.
You can also use the static URL of a Chili Piper queue or router; pick the second option in the Builder and paste your URL.
ℹ A queue meeting link will bring up the scheduling modal directed to a group of potential assignees based on specific rules you set up in Chili Piper.
Next, whenever users click your buttons, Chameleon will launch a scheduling modal so they can connect with your team. 😉
ℹ You'll find the same scheduling types when you add the Chili Piper integration to your Launchers. Pick between concierge and a static URL and paste your link.
