It's a general best practice to allow users to delay or exit your Experiences if they're not ready to engage with them. In Chameleon, you can configure whether an Experience should be dismissed by a user and, if so, what should happen next.
Availability & Usage
🔐 Available for all plans
⚙️ Configure from the Builder
📺 You can watch the video below for a quick overview of how to configure the different dismiss options in Chameleon.
With any Tour or Microsurvey you create, you can enable users to exit or snooze it by using the "Dismiss" option. Find it in the Interactions section of the Builder and access multiple configurations, such as:
Choosing a dismiss Type: cross or text.
Setting its Position: outside or inside; top, bottom, or center; left or right.
Adjusting its Color and size: select from a palette pulled from your page, or insert a HEX code; change the size for both types of dismiss.
Configure a Timed Dismiss: adding a timed delay (in seconds) to your dismiss with the possibility to display the timer.
Action: exit or snooze the Experience.
When adding a dismiss option, there are two things to configure: the action and its appearance.
This setting will ultimately depend on your expected outcome -- do you want your users to go through this Experience later on, or do you want it to be exited altogether? You have both options here:
Users will see that Experience again after a set period of time. You can define this period of time and, optionally, indicate how many times it should re-appear until it stops showing altogether. When a Snooze expires on a Tour, the segmentation will be re-assessed and the Tour only shown to Users that currently match the Segment conditions.
You can also set the Experience to be dismissed after a set number of seconds, with the option to show the time progression to your users as well. This creates better expectations and an overall better user experience.
To help create a better experience around delivering information in your app, with timed-dismiss users will stop the timer if they engage with your Experience, in any way, like clicking or hovering on the Experience, or typing in the input field.
Configuring the appearance of your dismiss option involves altering the dismiss type, position, and color:
You can choose between having a cross or custom text for your dismiss option. Custom text can be helpful to set expectations when snoozing an Experience; you can, for example, set the text to "later", "not now", or "remind me tomorrow".
You can define your dismiss option to show on the outside or inside; top, bottom, or center; left or right; of your Experience canvas.
Change the size of your dismiss cross or text component.
You can change the color of your dismiss option by selecting from a palette pulled from your page, or inserting a HEX code.
In the case of Launchers, you users can dismiss the Welcome State that introduces the menu of items that await them. From the Builder, you can configure the:
Once they complete the welcome CTA, the Launcher will be there to guide them every step of the way.
You can also configure another Experience to show when a user exits a given Experience. This could be useful, for example, to show a CSAT Microsurvey to measure your user's satisfaction with an onboarding Tour. To do this:
Create the Experience you wish the user to see upon dismissing this one
In the user Segment for that Tour, add a "Chameleon Tour Events" or "Chameleon Microsurvey Events" filter
In that filter, select the name of this Tour, and set the operators as "Was" and "Exited".