Help Scout integration: user guide

Learn how to set up and use Chameleon's Help Scout integration

Chameleon Team avatar
Written by Chameleon Team
Updated over a week ago

With Help Scout, you can ensure your users find answers where they need them most, in your product. Leverage your well-written content with the HelpBar or launch additional Actions to unblock users or deepen their product knowledge.

Availability & Usage

πŸ§ͺ HelpBar BETA available for all plans

βš™οΈ Enable from the Dashboard

πŸš€ Available as an additional Action

Quick access

The HelpBar is Chameleon's "Spotlight Search" engine that you can add to your product and enable users to learn more through a quick search. Here's how ours looks when you bring it up. πŸ‘‡

The Chameleon HelpBar

Add any helpful resource to it, like help or developer docs, but also specific guides or links that enable your users to get the best out of your product. You can choose to have it always-on-display, or launchable at a keyboard command and customize its styling to fit your app.

πŸ‘‰ The HelpBar is available in BETA for all Chameleon plans.

To use Help Scout with Chameleon, go to the Dashboard to connect your integration first. You'll need to add an API key from your Help Scout account and your Help Center's URL.

Next, you'll be able to add your help content to your HelpBar or launch Help Scout Actions from your Experiences.

Once connected, Chameleon will be able to search your knowledge base content (including private articles) and you can further configure the HelpBar on your account.

πŸ‘€ We are currently working to bring the HelpBar configuration to your Dashboard. Meanwhile, if you're interested in leveraging your help content with the HelpBar, contact us to enable this for you.

By connecting your help documentation to the HelpBar you can show existing Help Scout content from anywhere in your product, and enable users to find answers whenever questions arise.

You can also launch Help Scout as an additional Action from any button or media component. Go ahead and create your Experience as usual and under additional Actions pick Help Scout to configure it.

With Help Scout, you can open:

  • the Chat widget

  • the Answers tab

  • a prefilled Search query

  • a specific Article, Category, or Collection from your Help Center

πŸ’‘ With the Help Center option, you can also pick how to display the documentation.

This is a good way to connect users to specific resources as you guide them through your product or new updates. Launch connected documentation or enable them to chat directly with your team, to ensure a seamless user journey through thick or thin.

πŸ‘€ We're working to bring additional Actions to Launchers soon.

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