Tooltips are designed to provide in-flow information in a non-intrusive manner, based on a push or pull interaction from your end-users.

Being a dynamic user experience -- a component that shows and hides interactively -- it is meant to be a subtle UI hint that, upon interaction, will provide your users with extra information that is relevant to them in a given moment.

Quick access

What should I use Tooltips for?

The magic about Tooltips is that they fit a very wide range of use cases. Being a short-lived and contextual form of annotation that is triggered by the user, it will always be successful in capturing users' attention by highlighting specific features of your product.

The best part? Since your Tooltips are triggered by your users, you already have the first sign that they want to know more. Therefore, Tooltips can be instrumental in highlighting particular features and providing in-depth explanations without crowding your UI and overwhelming your users.

A few specific use cases where you can use Tooltips:

  • Onboarding new users

  • Driving feature adoption

  • Explaining taxonomy or specific concepts

  • Providing contextual advice and help

What should I avoid when creating Tooltips?

By now, Tooltips might seem like the ultimate tool for feature highlighting and in-flow explanations. However, when Tooltips are poorly conceived, they can become overwhelming, distracting, and even annoying.

Pulkit, our co-founder, has put together a helpful video showcasing some of the best practices surrounding Tooltips (with great live examples) and what to avoid when creating them -- find it below!

In the video, Pulkit highlights five essential rules for creating great Tooltips:

  • Consider each Tooltip as product friction

  • Explain only non-obvious things

  • Make it contextual to user actions

  • Use only one at a time and no more than three or four in a row

  • Analyze, test and iterate

Make sure to give it a watch before deploying your Tooltips 🙂

How can I create Tooltips?

Tooltip creation in Chameleon is designed to be as simple and straightforward as possible. Using our Tooltips product, you'll get your Tooltips published in just two steps.

1. Create a new Tooltip

Pick Tooltips from the Dashboard's left-side menu, and hit 'Create a Tooltip'

Next, you'll enter the Builder and go to your website where you will select a page element to anchor your Tooltip to. A blank Tooltip with the global styling options from your account will appear on the page.

💡 You can configure your Tooltip to show on a different page by adjusting the URL matching criteria as you would for any other Chameleon Experience.

From this moment, you can use the Chameleon Builder to customize your newly-created Experience to the last detail. Go ahead and style your Tooltip similarly to how you'd do with all the other Chameleon Experiences.

In the Builder you can:

Make sure to define how you want your Tooltip to be triggered -- you can do so from the Display Rules section of the Builder.

Here, you can choose from triggers similar to those available for Tours, namely:

  • None

  • Page element click

  • Page element hover

  • Icon click

  • Icon hover

👉 Learn more about triggering a Tooltip from an icon

To make your guidance specific and contextual, you'll also set a Pointer that makes it clear what you are explaining with your Tooltip. You can align your pointer to:

  • the center of your canvas (background)

  • the on-page element you anchored your Tooltip to

When you're satisfied with the way your Tooltip performs, go ahead and preview it from the Builder. Iterate based on your impressions until you're happy with the result.

2. Publish your Tooltip

Great news -- your Tooltip is ready to be published!

Switch back to the Dashboard and your Tooltip styling will be saved here and ready to go live. Go ahead and pick the Environments your Tooltip should display in, select your audience Segment, and finally publish your Experience! 🚀

🤝 Make sure to always test your Tooltips live, to ensure they're displaying correctly and are performant. Share it with colleagues to get their impressions also!

How do I create one Tooltip triggered by multiple elements?

Say you wanted to add a Tooltip that displays a link to your Intercom messenger any time someone hovers on a "Contact Support" button that is natively built into your app.

First, set the Position of your Tooltip based on any one of these elements. Then, click "Adjust element" and remove or edit the identifiers under "Specify your element further:" until they are general enough so they match all the elements on the page.

In this example for "Contact Support", you might remove all identifiers other than " Text contains 'Contact Support' " and " Type is 'button' " because that should always match where you want the Tooltips to appear.

Note: This can only be done for 'hovering' or 'clicking' on an element, and does not apply when using icons.

Here's another example demonstrating how this can be done:

Note: This video does not show the latest version of our product. We will soon update all our videos to fit our new style and improvements. 😊

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