We want to ensure your Chameleon Experiences are working as expected and you are driving product success in a measurable way.
To access help please click on Useful Resources in the bottom corner of Chameleon Dashboard, or visit our Get Help page.
This provides quick links to other resources and also to Report an Issue or Request a Review.
To best troubleshoot any issues you're running it to, it greatly helps our process if we can access your account to review your Experiences.
Admins can grant access by going to the Help page and toggling on the account access. You can always revoke this at any time.
We won't be able to access your app because of this, it just allows us to see what you see in the Dashboard. We can open the builder on another page to view how your Experiences are set up.
If you are experiencing something unexpected or unusual, such as a Tour or the Chameleon Editor not showing, or problems in editing, then you may need to report the issue.
However, please first review our troubleshooting guides, in case these are able to more quickly resolve the problem.
If you are unable to resolve it by yourself then please click "Report an issue" and complete the short form. We will respond most quickly if you complete this form accurately and thoroughly, including:
Which Chameleon Experience is problematic (using its ID).
A video recording of the issue in action, with commentary on what you expected.
You also need to confirm we have permission to access your Chameleon account, and that we also have access to your product, so that we can login and try to recreate the issue. This is critical to help us investigate and resolve.
We'll expect to get back to you as soon as possible (expect 1-2 business days) but sooner if your issue is urgent and if you're on our Growth plan.
Following these guidelines will save time in resolving your issue, so we appreciate your support!
We now offer personalized expert advice on your Chameleon Experiences. We use our deep understanding of best practices around UX, user psychology and in-product patterns, to give you suggestions for improvements to help you more quickly meet your product success goals.
If you are on the Growth plan, then you can visit the Get Help page and hit "Request a review".
Be sure to include:
A clear description of your goals, or what you're hoping to accomplish from this Chameleon Experience
A video/screencast recording of the Experience you've built with commentary on the underlying flow. You can reference your goals, and why users are struggling / what product friction exists that you're trying to overcome
If you're not on the Growth Plan, but understand the value of product success and want regular advice and coaching then we'd be happy to discuss it with you.