Alerts are notifications you receive via your email or Slack about your live Experiences or Chameleon account. You can set up Experience Alerts (to know whenever Experiences don't perform as expected), and opt in for account Alerts (for security/privacy updates, or new events synced).
Experience Alerts help you monitor Experiences and address potential issues or optimize them for increased engagement. Account Alerts ensure you're up to date with any status changes or new events you can leverage in Segmentation.
💡You can also leverage Mixpanel's Alerts functionality with Chameleon events. Learn more here if you use Mixpanel.
Availability & Usage
🔐 Available for Growth, Enterprise
📍 For better visibility on Tours, Microsurveys
⚙️ Set from the Dashboard
How do Experience Alerts work?
You can now set up Alerts to be notified via email or Slack when an Experience isn't working as expected. This will give you a quick heads up when (e.g. an element has broken, or a page URL has changed, etc.) and needs to be addressed or resolved.
Alerts are an easy way to stay up-to-date on how Experiences perform and quickly improve when they underperform.
There are two types of Alerts you can create:
When an Experience hasn't been started for a period of time.
When an Experience hasn't been completed for a period of time.
📩 We are considering adding additional Alerts; if you have specific ideas in mind, please let us know!
Once you set an Alert, you’ll be notified via Slack and/or email whenever an Experience meets the Alert criteria.
How to set up Experience Alerts?
Visit Governance → Alerts to manage or create new Alerts on your account.
You'll see an existing Alert set up by default for all Experiences that were Not Started for 7 days. Click "+ Create New Alert" to add a new Alert.
Name your Alert and choose the Experiences it should check. You can include:
All Experiences (Tours and Microsurveys)
An Experience type (all Tours or all Microsurveys)
A group of Experiences by Tag
An Individual Experience
Pick what triggers your Alert - you can set Alerts when Experiences are:
Not seen (for a specific number of days)
Not completed (for a specific number of days)
Finally, set where you want to receive notifications, between your Slack channel, email, or both. Click "Create Alert" to save your new Alert.
Use the dotted menu on the right to edit an Alert, pause, or delete it.
Alerts notifications
After you create Experience Alerts, you will receive notifications in the channels you set. Here's an example of an Alert, received via email and Slack:
In each notification, you will receive the key Experience details to help you identify and resolve unexpected behaviors. As in the example above, you will see:
Which Chameleon user created the Alert (
@bnorton)The name of the Alert (
Testing Alerts with Tags)Number of Experiences and their names that triggered the Alert (
Nacho's Microsurvey 2022-05-23andNacho's Tour 2022-07-06)The type of Alert (
without being Seen)The period set in the Alert (
1 day)The Tags attached to the Experiences (
Feature announcementandUpsell Modals)The Environments where the Experiences are set to display (
Production)
ℹ️ General Rule: Experiences included in a specific Alert (e.g., Not Started in 7 days) will not trigger another notification for another full 7 days after the first. However, if other Experiences start meeting the Alert conditions in between that period, they will trigger a new Alert notification.
How to use Alerts for effective product adoption?
Alerts can help you be more efficient and proactive towards your users' needs. You can use Alerts to:
Ensure your most important Experiences are being regularly viewed. For example, onboarding Tours or modals that announce platform-wide UX changes.
Troubleshoot Tours that are not being completed by your users.
Measure the success and completion rates of new Experiences you create.
🪄Tip: Create a Slack channel that is dedicated explicitly to Alerts to avoid crowding your other channels. Currently, Alerts are only available in Slack public (not private) channels.
Don't use Alerts:
For every Experience you've created - aim to keep the signal-noise ratio high for actionable insights you can put into your product's growth.
For broad Experience Tag groups - you want to be able to immediately identify which parts of your UX are not working as expected and come up with solutions.
👉 Have any questions or feedback on Alerts? Send us an email here!
Account Alerts
Below your Experience Alerts, you can find "Account Alerts" and opt in for security & privacy updates, as well as a weekly digest of new Events synced to your Chameleon account.
