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FullStory integration: user guide
FullStory integration: user guide
Learn how to set up and use Chameleon's FullStory integration
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago

With Chameleon's FullStory integration, you can quickly see how users interact with and respond to product tours within FullStory. You can learn more about FullStory by visiting our integration page.ย 

This integration enables FullStory to be a Data Destination; allowing you to send Chameleon data to FullStory, including (but not restricted to) the following events:

  • Started Tour

  • Completed Microsurvey

  • Button clicked

  • ...

Quick access

Some ways that customers can best leverage this integration:

  • Sense check Product Tours; see if they are triggered at the right time for users and that the interactions are easy to understand

  • Explore how Chameleon Experiences look and behave for different users (e.g. in different languages or different systems/devices)

  • Investigate poor-performing Tours, for example by reviewing when users exit or dismiss a Step. Maybe it's interrupting a key workflow?

  • Look at what a user did prior to submitting a satisfaction Microsurvey (to better learn what made them happy/unhappy)

  • Investigate how users change behaviors when A/B testing a Tour; compare users in the Test group with users in the Control group

  • Share recordings of Chameleon Experiences with others on the team to invite feedback or suggestions for improvements

The FullStory integration can be enabled with a single click. All you need to do is to enable the Send Chameleon data to FullStory toggle in the Chameleon Dashboard.

This will automatically begin sending data to your FullStory account. This works by using the existing FullStory code on your website, and so data will only be sent on pages where the FullStory script is present and working.

FullStory allows you to watch session playbacks on your site, so you'll be able to see your users engage with the Chameleon Experiences you have built.

In addition, you'll be able to search for Chameleon events and then see a list of sessions that included these events.ย 

This includes the following events:

  • Chameleon Started Tour / Microsurvey

  • Chameleon Completed Tour / Microsurvey

  • Chameleon Step Seen -- by request, to avoid flooding you with events.

Event properties sent as part of these events include the Experience name, URL and others (e.g. Step number) where relevant.

For full details of all Chameleon data sent to FullStory, use our schema Google Sheet:

You can use FullStory's Omnisearch for searching for any events, and even construct custom funnels with a combination of these events.

Issues we have encountered include:

  • Connect to FullStory is not available. This could happen if FullStory is not detected on your site. If you believe FullStory is correctly installed then please review how to best get help.ย 

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