It's not enough to get a general feeling when collecting user feedback. You want to know the details, especially since you're getting them fresh and honest, while they were using your product. 😉
You can collect free-form text responses from your users either directly, using the Input or Dropdown Microsurvey types, or as a follow-up to a Chameleon Microsurvey step. For example, after a user responds to an NPS Microsurvey, you can request additional written feedback.
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You can ask for well-thought descriptions or general feedback with Input Microsurveys. To use this, simply select this Microsurvey type from the Dashboard when creating a new Microsurvey.
With this option, your respondents can leave you a free-form message that you'll receive in Chameleon. Simply select either the short or long text option, from the Input settings component.
💡 Learn more about Input Microsurveys.
You can collect open-ended responses from users with a Dropdown Microsurvey.
Simply select this Microsurvey type from the list when creating one in the Dashboard.
This way, you can provide an additional field where users can leave short or long-form input. From the Dropdown component in the Builder, toggle on the "Other" option and choose your preferred input type.
💡 Learn more about Dropdown Microsurveys.
Except for Input Microsurveys, you can add a 'Comments Step' to any Chameleon Microsurvey, from the Builder. Click the "+" icon in the Builder Top Bar to add one to any Microsurvey, and configure it as usual.
This will trigger a follow-up Step to your question where users can provide more details or insight into the feedback or rating they gave.
You can find all the results of your Microsurveys, including free-form responses within the Chameleon Dashboard, on the 'Analytics' tab of each Microsurvey you publish.
Simply scroll down to see a breakdown of your responses, or download the responses as a CSV file from the 'Actions' dropdown in the top-right corner.