Chameleon collects both the responses to your Microsurveys as well as the data associated with the performance of Microsurveys. Leverage your available data to improve the user experience and ensure your product's development is always aligned with your users' needs.
Access and review this data in your Dashboard, or export it to analyze outside Chameleon and gain a more holistic understanding.
👉 Copilot can analyze your Microsurvey responses on demand — surfacing sentiment patterns, identifying what's driving a dip in satisfaction, and answering your follow-up questions.
Availability & Usage
🔐 Available for Startup, Growth, and Enterprise
⚙️ Review or get from the Dashboard
📨 Get responses in your Slack
How can I review my Microsurvey data?
In your Chameleon Dashboard, you can access both the data associated with your Microsurveys, as well as the responses your users leave. Here, you can conduct performance checks to understand how your Microsurveys are being completed by your users.
As product feedback is a key component of your app's development, you'll want to leverage this data as soon as possible, including sending it to your tool stack. Here's how you can review it outside of Chameleon:
Connected analytics integrations
💡 Microsurveys are powerful because they are quick and contextual. By getting responses in your Slack channels, you ensure visibility over users' needs and can act to re-engage them quickly.
What data do I have available?
For Microsurveys, Chameleon collects events such as Chameleon Microsurvey started (sent every time a Microsurvey is seen by a user) or responded, and properties of events (e.g., button_text, which contains the text of the button within a Microsurvey that was clicked by a user).
Review our Data Schema below for the full details on the data that Chameleon collects (for Microsurveys and other Chameleon products).
Microsurveys reporting
In your Dashboard, you can review the overall or individual performance of all Microsurveys you have live. On the main Microsurveys page, you can use a few charts to assess overall engagement.
Come here to see how many Microsurveys you have live, how many users have completed them, and your lifetime "Engagement Index."
You can use the "Performance chart" and "Engagement Index" to understand how users engage with your Microsurveys over time. In the table below, you can review other details to help you identify healthy feedback loops: the Microsurvey type, how many times a specific Microsurvey has been started and completed, and who is seeing it.
💡 Depending on the types of Microsurveys you have live (i.e. NPS vs onboarding feedback) and how often they appear to users, you can monitor the Completion rate and "Engagement Index" to uncover optimization opportunities.
Individual Microsurvey Analytics
For each live Microsurvey, switch to the Analytics page in your Dashboard to check how it performs. You can use the "Performance chart", review your "Engagement index", and review the responses and interactions on each Step.
👉 Copilot can analyze engagement and responses and help you identify needs, quick wins, and optimization opportunities. Use the "Analyze with Copilot" option to understand performance, and the "Summarize" option to understand users' needs.
ℹ On an individual Microsurvey, the "Engagement Index" will show a daily score (depending on how long it was live), while on the Homepage and Microsurveys page, you'll see a weekly score (over 6 weeks).
On the same Analytics page, you'll also see the "Interactions" section, where you can review how users engage with each Step in your Microsurvey. Depending on the type, you'll see each Step and what users click on.
ℹ Note that the interactions section includes refreshes and repeat clicks from the same user.
Microsurvey responses
Right below the "Performance chart", you can review your Microsurvey responses. You'll find 2 distinct sections to help you peruse through feedback:
Question -- a chart showing the number of responses for each option of the main Microsurvey Step, where you can also review a list of users for each answer
Responses -- a table with all responses where you can see more details, such as the user ID, users' input from "Comments Steps", and filter responses based on properties and events
Glance over the "Question" section to quickly understand how many users responded to your Microsurvey or what are the most common responses. Depending on the Microsurvey type, this section will adjust to show responses. Here's what you can expect to find for each type of Mycrosurvey:
Rating
ℹ With the Rating type, you'll also see the average score, and with the Multi button type, you'll see the most common response.
NPS
ℹ For the NPS type, you'll also see how many responses you received and the NSP score you had in the previous period.
Input
Dropdown
ℹ In case you archive options from your Dropdown Microsurvey, they will appear as disabled here.
Multi button
ℹ With all Microsurvey types, you can review a list of all the users who left specific responses by clicking the 👥 audience count in the Dashboard. This will open a slideover with all associated user data.
You can also update the dates in the performance chart to review responses for a specific period 👇
In the "Microsurvey Responses" section, you can review all responses, filter, or download them. Here are a few ways you can speed up your review process:
filter responses
review all or a specific group of respondents (for Rating, NPS, Multi button types)
summarize with Copilot
export all responses
Filter responses
You can filter the responses you get to any Microsurvey by user properties (including imported), events, and more to bring the most relevant users who engaged with your Microsurvey (and their answers).
Leverage the same filters available in Segments to bring up the responses you want to analyze further.
Summarize responses with Copilot
On any Microsurvey, you can click Summarize to open a Copilot conversation about your responses. Copilot will immediately break down:
Sentiment patterns - What proportion of responses skew positive, neutral, or negative
Recurring themes - What topics or issues users mention most
Drivers of change - What might be behind a dip or spike in satisfaction scores
From there, the conversation stays open; you can ask follow-up questions directly:
"Why is the Enterprise segment responding differently?"
"What should I follow up on with users who rated us low?"
"What's the most common complaint in the last 30 days?"
👉 Learn more about what Copilot can do across your Chameleon account.
Export Microsurvey data
You can export both user actions, as well as responses to any Chameleon Microsurvey, from the Dashboard. Find the "Export" option, both under the Actions dropdown as well as inside the Microsurvey responses" section.
You can pick between user Responses or Actions and choose where you want your data to arrive, between your email or Google Drive account. You can also include all attributes associated with the users/companies who responded to your Microsurvey.
ℹ Exports can also retain their applied filters to help you review responses more easily.
How can I use integrations to analyze my data?
As outlined above, all the Chameleon events are sent to connected integrations, so you can leverage existing analytics tools to report on Chameleon Microsurvey data.
For example, you can select the Chameleon Completed Microsurvey event and group by the button_text to see how users have responded.
Here is an example of how to do that within Mixpanel:
If you have connected Chameleon via Segment, then Chameleon will act as a Source and send this data to Segment and onwards to any other connected integrations.
Slack integration
With our Slack integration, you can send Microsurvey responses to a specific Slack channel. This can be great to share responses with the wider team and help your teammates passively hear from users; or re-engage with key customers to understand their challenges better.
