What content can I add to HelpBar?

Explore the different types of results you can include in your HelpBar

Sonia Schiau avatar
Written by Sonia Schiau
Updated this week

The HelpBar is the latest UX pattern that drives onboarding, reduces support costs and creates better user experiences. Implement HelpBar in your app to enable users to get more out of your product and find quick answers as they encounter friction.

Depending on your product and users' needs, you can add different results to ensure they find anything they need. These results are different types of content, including user-generated content from your product or your connected integrations. For example, a scheduling modal to book a call or a user's latest project from your app.

Availability & Usage

πŸ” Startup, Growth: 20 content Groups

πŸ” Enterprise: unlimited content Groups

βš™οΈ Configure from the Dashboard

Your HelpBar can hold all the useful resources you're working hard to produce and maintain, including your documentation and the in-app resources you build for users.

While typing in the HelpBar, different results will pop up based on the content you add. This result can be anything from a written resource to a direct link to user-generated content from your application. Users can then access these instantly in your product.

You can combine these for more dynamic user education, as well as 'Pin' your most useful resources that users should see before launching your HelpBar.

This is any content that Chameleon can search for and find on its own, such as your knowledge base content, developer base, or blog articles. This content lives outside of Chameleon and can be public or private. If it's searchable, Chameleon will look for it and bring it to your HelpBar.

πŸ’‘ You can leverage your private knowledge base by authenticating Chameleon to search your documentation. We currently integrate with Zendesk, Intercom, Help Scout, ReadMe, Document360, and GitBook.

πŸ‘‰ Learn about adding content to your HelpBar from the Dashboard.

This content is specific to your product and you send it to Chameleon. It can be user-generated content, or specific product pages, such as a user's project within your app, the most recent purchase, and any custom link you want to add.

You have different options to add individual links:

  • via a file you upload

  • single-link configuration

  • via our API

Any link(s) you add will be available in your HelpBar for users to access and use for a smoother experience in your app.

πŸ‘€ You'll soon be able to launch your Chameleon Walkthroughs from the HelpBar to enable users to learn more.

You can launch your connected integrations from the HelpBar and allow users to book a call, see a prototype, or peruse specific documentation in a modal inside your app.

The HelpBar combines your content into groups to mark the right expectations for your users and help them navigate blockers more easily. If you have multiple content groups, they will show up in the order you see them in your Dashboard.

πŸ‘€ You'll soon be able to customize the order of your content groups in the HelpBar.

β„Ή The HelpBar displays the top 3 results in each group if you have multiple groups, but users can click to 'see all results'.

For example, in this image from our own HelpBar, our Templates are specific to Chameleon, and we also added our Help Docs that fall under searchable content and appear under the same topic but in a different group.

β„Ή You can also set 'Pinned Content' -- resources that show up when the HelpBar is launched before users perform searches.

Whenever you add individual content to your HelpBar, you'll be able to pick a content group to add it to. This helps you control what content you show to different users through the HelpBar. You can pick from the dropdown from existing Groups, or create a new one on the spot.

You'll go on to add your content and configure how this appears in the HelpBar and who should see it. Once you publish your content to the HelpBar, your Group will appear in the Dashboard, where you can easily update or delete individual Groups.

β„Ή By updating Group settings, such as icons or audience, you'll apply those updates to the entire Group. But you can edit icons or audiences for individual items as well when setting up individual URLs.

πŸ‘‰ See how to pick different audiences for your HelpBar content.

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