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Using the HelpBar
What content can I add to the HelpBar?
What content can I add to the HelpBar?
Explore the different types of results you can include in your HelpBar
Sonia Schiau avatar
Written by Sonia Schiau
Updated over a week ago

HelpBar is a 'Spotlight Search' that you can implement in your app to enable users to get more out of your product and find quick answers as they encounter friction.

Depending on your product and users' needs, you can add different results to ensure they find anything they need, not just information. These results are in fact different types of content, and some can also configure to launch further Actions. For example, a scheduling modal to book a call or a sequence of clicks that returns specific content from your app.

Quick access

Your HelpBar can hold all the useful resources you're working hard to produce and maintain, including your documentation and the in-app resources you build for users.

While typing in the HelpBar, different results will pop up based on the content you add. This result can be anything from a written resource to a direct link to user-generated content from your application. Users can then access these instantly in your product.

There are different types of content that you can add to your HelpBar, and combine for more complex and at-hand user education.

This is any content that Chameleon can search for and find on its own, such as your knowledge base content, developer base, or blog articles. This content lives outside of Chameleon and can be public or private. If it's searchable, Chameleon will look for it and bring it to your HelpBar.

πŸ’‘ You can leverage your private knowledge base by authenticating Chameleon to search your documentation. We currently integrate with Zendesk and Help Scout.

πŸ‘‰ Learn about adding content to your HelpBar from the Dashboard.

This content is specific to your product and you send it to Chameleon. It can be user-generated content, or specific product pages, such as a user's project within your app, the most recent purchase, basically any custom link you want to add.

This is powerful to enable users to find specific resources that are personalized to their needs and journey. These resources can live inside your product or outside of it, and you can combine them with your product documentation for a full picture when someone performs a search.

πŸ‘‰ You can add custom content to your HelpBar through a CSV import via our API, but we're working to bring this configuration to your Dashboard soon.

The HelpBar combines your content into groups to mark the right expectations for your users and help them navigate blockers more easily. To enable users to use your app more efficiently, product-based content shows up first followed by documentation.

For example, in this image from our own HelpBar, our Templates are specific to Chameleon, and we also added our Help Docs that fall under searchable content and show up under the same topic but in a different group.

When users click a result, depending on its type it will also perform an action (i.e. open a help doc in a new tab, launch a video, navigate within your app, etc).

Showing relevant results as users have questions is the first part to help them learn faster. You can also enable them to access more than just helpful information, by performing that relevant action in your product, or showing a Walkthrough to guide them.

πŸ‘‰ Learn more about the different Actions you can add to your HelpBar. We're currently working to enable you to add Actions from the Dashboard.

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